Frequently asked questions
How do I choose a size?
Use the body measurement chart on each product page. Sizes run from XS to XL. Approximate M garment lengths are stated separately.
What are the dresses made from?
The body fabric is 100% mulberry silk, 19 momme satin. Lace styles use 100% nylon trims, listed separately on the product page.
How should I care for silk?
Use the care instructions for your selected style. Wash gently in cool water with a silk-friendly detergent, avoid bleach and tumble drying, and protect lace trims from pulling and direct ironing.
Where and when do you deliver?
Free standard shipping is available for all orders to the 50 United States and Washington, DC. We do not ship to US territories, APO/FPO addresses or PO Boxes. Handling takes 1–2 business days; transit after dispatch takes 3–4 business days. Estimated total delivery time is 4–6 business days, not a guaranteed arrival date. Business days are Monday–Friday, excluding US federal holidays. The order cutoff is 7:00 PM at fixed UTC−06:00 (Central Standard Time), without daylight-saving adjustments. Orders placed after cutoff, on weekends or holidays begin handling on the next business day.
Can I return my dress?
Request a return within 30 calendar days of receiving your item by emailing [email protected] with your order number and reason. Please obtain authorization and the return address before sending your parcel. A brief try-on to check fit is allowed; ordinary returns must be unworn beyond trying on, unwashed, in original condition with tags and original packaging, free of stains, odors and customer-caused damage. Returns are sent to our company address in France. For a change of mind, the customer pays international return shipping. We cover return shipping for our errors, damaged, defective or incorrect items; those cases are not restricted by ordinary original-condition requirements. There is no restocking fee. Once approved, the refund is returned to the original payment account within 10 days.
How are payments and orders confirmed?
Review your items and final total before submitting payment. Refer to the payment feedback and any order confirmation provided during the order process; a payment attempt alone does not confirm an accepted order.
How can I reach you?
Email [email protected], or use our Contact Us form.