Return & Refund Policy
Returns & refunds
Request a return within 30 calendar days of receiving your item by emailing [email protected] with your order number and reason. Please obtain authorization and the return address before sending your parcel. A brief try-on to check fit is allowed; ordinary returns must be unworn beyond trying on, unwashed, in original condition with tags and original packaging, free of stains, odors and customer-caused damage. Returns are sent to our company address in France. For a change of mind, the customer pays international return shipping. We cover return shipping for our errors, damaged, defective or incorrect items; those cases are not restricted by ordinary original-condition requirements. There is no restocking fee. Once approved, the refund is returned to the original payment account within 10 days.
Damaged or incorrect items
Contact us with your order number and a description of the issue so we can arrange the appropriate resolution and any necessary return.
Return address
Contact ulltratoon at [email protected]. Company and authorized return address: 1 Place Du Commerce, 51140 Muizon, France.